The race for employees to use artificial intelligence (AI) is actually the opposite of what usually happens when a new technology is introduced into the workplace. When a company implements new software, HR and IT often spend months trying to get everyone to use it, and employees only reluctantly comply. But this time, employees are rushing to use artificial intelligence before their employers are ready. But why this rush?
Having more productive employees actually benefits the employer more than anyone else. But given the risks of AI, most companies are reluctant to give their employees the green light. Some, like Merve’s insurance company, fear that AI platforms could access sensitive customer information that businesses are legally obligated to protect. Others worry that workers will inadvertently reveal trade secrets or rely on error-prone answers without checking the machine’s operation.
A recent survey by research firm Gartner found that 14 percent of companies have implemented a blanket ban on chatbot use. “Many organizations do not know what to do,” says Eser Rızaoğlu, senior director analyst at Gartner. In Gartner’s survey, 35 percent of companies said they had not yet completed their AI guides and 18 percent said they did not plan to publish any guides.
Confusion about artificial intelligence is widespread. “Employers are calling us,” says Alex Alonso, chief information officer at SHRM, a trade association for Human Resources professionals. “They want help creating artificial intelligence policy and especially dealing with employees who want to use this technology. “We receive between 30 and 50 calls a week about this issue.”
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